Support

Got a question? No problem! You’ll find answers to common questions below

What is CoasterPOP!?

CoasterPOP! designs, produces and sells a range of stunning limited edition t-shirts and merchandise items for coaster geeks, theme park fans and thrillseekers!

What happened to the CoasterCrate subscription box?

The CoasterCrate subscription box service service is no longer available. Instead, the team behind CoasterCrate now run CoasterPOP! offering high quality limited edition t-shirts and merchandise available without a subscription.

Is it safe to provide you with my card details?

Credit/Debit Card payments for CoasterCrate are handled by Stripe, a leading online payment provider. Stripe is certified to PCI Service Provider Level 1. This is the most stringent level of certification available. Payment information is transmitted using SSL encryption. Alternatively, you can also pay by PayPal, who also use strict security technologies and will not share your payment details with us.

Can I return an order?

In line with your statutory rights you may cancel your order and return any products received up until 14 days after delivery. If your order has been dispatched, you will need to return the product to us in a resalable condition, with return postage at your own expense.

If an item is faulty, we will aim to provide you with a replacement item in the first instance or, failing that, a refund. To cancel or return your order, please contact support@coasterpop.com

How much does UK delivery cost?

Delivery to mainland UK addresses is included in the stated prices. We reserve the right to contact customers living on off-shore UK addresses (such as Isle of Man and Scottish islands) re additional postage fees that we incur.

Does CoasterPOP! ship internationally?

CoasterPOP! ships worldwide from the UK. To find out the specific additional delivery cost for your order, please see the checkout page before placing your order.

Please note, orders from outside the EU may be subject to additional customs and import fees imposed by your country.

How do Gift Cards work?

When you purchase a gift card you will receive an e-mail containing a gift card code for the amount you ordered. You may add this code to your own CoasterPOP! account to be used on future purchases, or you can send this code to someone else as a gift.

They can redeem the Gift Card by entering the code during the checkout process.

How long are Gift Cards valid for?

Gift card credit expires 1 year after the date of purchase.

Can’t find what you’re looking for? Contact us via Facebook Messenger, Twitter or e-mail.